Return & Refund Policy

We want you to be satisfied with your purchase. The following policy applies to physical products and printed materials purchased from The New Me Project.

15-Day Return Policy

Printed materials and other physical products that have been purchased and shipped may be returned within 15 days of the date you receive your order.

To be eligible for a return, the item must:

Be in its original condition

Be unused, unwritten in, and undamaged

Include all materials originally shipped with the product

Be returned in its original packaging

Include proof of purchase if requested

Products that have been used, written in, damaged after delivery, or otherwise returned in a condition that prevents them from being resold are not eligible for a refund.

How to Request a Return

Before returning an item, you must contact us to obtain return instructions.

You may contact us by:

Email: [email protected]

WhatsApp: 404-502-6038

Please include your name, email address used for the purchase, order information, and the item you wish to return.

Once your return request is approved, we will provide instructions for returning your merchandise.

Please do not mail a return without first contacting us and receiving return instructions. Unauthorized returns may not be accepted or processed.

Return Shipping

Customers are responsible for the cost of return shipping unless the product arrived damaged, defective, or we shipped the incorrect item.

We recommend using a trackable shipping method. The New Me Project is not responsible for returned merchandise that is lost or damaged while in transit to us.

Original shipping charges, if any, are non-refundable unless the return results from an error on our part.

Damaged, Defective, or Incorrect Orders

Please inspect your order promptly after delivery.

If your product arrives damaged or defective, or you receive an incorrect item, contact us as soon as possible at [email protected] or via WhatsApp at 404-502-6038.

Please provide your order information and, when applicable, photographs showing the problem. We will review the issue and provide appropriate instructions for replacement or resolution.

Digital Products

Because digital products are delivered electronically and cannot physically be returned, digital downloads and electronically delivered products are non-returnable and non-refundable once they have been delivered or accessed, except where otherwise required by applicable law.

If you experience a technical problem accessing a digital purchase, please contact us so we can assist you.

Exchanges

We do not process direct exchanges.

If you would like a different physical product, you may return an eligible item under this policy and place a separate order for the product you want.

Refunds

Once we receive your return, we will inspect the merchandise and notify you whether the return has been approved.

If approved, the purchase price of the eligible returned merchandise will be refunded to your original payment method.

Please allow up to 10 business days after approval for us to process your refund. Your bank, credit card company, PayPal, or other payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at [email protected].

Questions

If you have questions about a return, refund, or damaged order, please contact:

The New Me Project

Email: [email protected]

WhatsApp: 404-502-6038